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| Article number: kb-86|
|Q. Can you transfer my site for me?|
A. Yes, we can transfer your existing site on another server over to our servers free of charge.
You just need to submit a support ticket with login info for FTP, control panel, and databases- once you have created your new account and purchased your new hosting package (we need a place to put your site!).
If you are currently on a server that provides a Cpanel control panel, you can skip the above, please just provide your current cpanel username and password and any special instructions.
Site transfer duration depends on a number of factors. The size of your site, speed of the physical server, and the network connection speed from your current server to our network play a major factor. Any special transfer instructions may also delay the process.
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