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Article number: Article number: kb-73
Q. What happens if I upgrade a sandbox account to a paid account?

A. Upgrading from a sandbox account to a paid account is a simple process using our upgrade system.

However, the site will be moved from the sandbox servers over to the production servers where the servers are designed for performance and traffic. This is a mandatory move when upgrading a sandbox account to any paid hosting package.

There may be a short downtime when making this switch while DNS updates to resolve to the production level servers if your domains nameservers are pointed to the nameservers provided in your welcome email.

If you manage your own DNS, it is your responsibility to update your DNS appropriately to ensure your domain is pointed to the correct IP address.
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