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Article number: Article number: kb-87
Q. How many days past due will my service be suspended?

A. An invoice is rolled out 7 days before the due date, a reminder is sent on the due date, a warning is sent 3 days after the due date, after a week past the due date sites are suspended. If we can't reach the customer and the account wasn't formally canceled- after 30 days we cancel the account. We then hold a backup of the site for an additional 30 days (more in most cases) in case there was some major incident preventing communication, so the site can be brought back online.
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